FAQ

Questions & answers

Your questions, answered.

Everything you might wonder before, during, and after your Steady Pets subscription. Still stuck? Email us and we usually reply within one business day.

Product & safety

What exactly is Steady Pets?

A drug-free plug-in diffuser that fills a room with a copy of the natural appeasing pheromone a mother dog gives her puppies, the safe signal that tells them they are okay. Your dog reads it and the alarm eases at the source. No pills, no sedation.

Is it a drug or a sedative?

No. There is no drug in it and nothing enters the bloodstream. It works in the air, as a signal, so your dog stays fully awake and fully themselves, just no longer braced. A sedative switches a dog off. This does not.

Does it have a smell?

Not to you. It is a pheromone signal, not an air freshener or aromatherapy. You will not smell anything. Your dog reads it through the vomeronasal organ, a scent channel humans do not have.

Is it safe around my kids and other pets?

Yes. The dog appeasing pheromone is species-specific and has no known effect on people or on cats, birds, rabbits, or other animals in the home. It only speaks to dogs.

Is it safe if my dog is on medication?

It is drug-free and works alongside most things, but it is not a medical device and does not replace veterinary care. If your dog is on medication or has a health condition, check with your vet, and always loop them in for severe or sudden distress.

Does it work

Will it work on my dog, even if nothing else has?

It reaches a different place than training or treats. It does not teach behavior, it changes how safe your dog feels, which is where the barking, pacing, and chewing come from. Many owners tell us it was the first thing that actually moved the needle. Give it a fair run, then judge.

How long until I see a difference?

Some dogs settle in a few days. The fuller change usually lands over two to four weeks as the safe signal becomes their normal. For known stressful events like fireworks, start about two weeks ahead.

Does it work for more than one dog, or a whole house?

One diffuser covers about one room and calms every dog in that space. For a larger home or several rooms, add a diffuser per room.

What if it does not work for my dog?

You are covered by our 30-day money-back guarantee. Give it a fair try, and if your dog is not calmer, email us for a full refund and keep the diffuser. See our Refund and Returns Policy for the details.

Setup & usage

Where should I plug it in?

In the room where your dog spends the most time or struggles the most, at an outlet that is not blocked by furniture. Leave it plugged in and running.

How much does one diffuser cover?

About one room. For open-plan or multi-room homes, use one per space.

Should I leave it on all the time?

Yes. The signal only works while it is running, so keep it plugged in continuously for steady, everyday calm.

How long does one refill last?

Each refill lasts about 30 days of continuous use.

Subscription

How does the subscription work?

You choose a delivery frequency at checkout (every 30, 60, or 90 days) and we ship your refills automatically on that schedule, at the subscriber price, so you never run out. It renews automatically until you cancel.

Will I be reminded before each order ships?

Yes. We email you before every charge so you can skip or make changes if you want.

Can I skip a delivery or change how often I get refills?

Anytime, from your account. Skip a box, or move to every 30, 60, or 90 days, in a couple of clicks.

How do I pause or cancel?

Anytime, online, no phone call or email needed. Go to your account at steady-pets.com/account and use Manage subscription, or the link in any subscription email. Cancel before your next billing date to avoid the next charge.

Can I restart after I cancel?

Yes. You can restart anytime from your account, nothing to re-enter.

Orders & shipping

Where do you ship, and how much is shipping?

We ship within the United States. Your first order ships free. After that, refill deliveries ship at a flat $4.95. Rates are always shown at checkout before you pay.

How fast do orders ship and arrive?

We ship your order within 1 to 2 business days and email you a tracking link. How long it then takes to arrive depends on your location, the carrier, and current stock, so we point you to your tracking for the real-time timeline rather than promise an exact day.

How do I track my order?

You will get a confirmation email, and a tracking link once your order ships.

What if my order is lost or delayed?

Email us at fmwllc@outlook.com and we will make it right.

Refills & product care

How do I know when to replace the refill?

Each refill runs about 30 days. Your subscription is timed to arrive before the current one runs out, so the calm never lapses.

How do I change a refill?

Unscrew the empty refill from the diffuser and screw in the new one. That is it. The diffuser stays plugged in.

How long does the diffuser itself last?

The plug-in diffuser is built to keep going for a long time. If it ever stops working, contact us and we will sort it out.

Still have a question? Email us at fmwllc@outlook.com. We are a small team and usually reply within one business day.